Our returns and exchange policy is subject to goods sold by The Circulation Mission's verified brands and designers directly to you, with no exceptions for third party sales.
All policy changes will reflect on this page.
The Policy envisages the terms and conditions under which:
You are permitted to return goods purchased by you, subject to a valid reason;
Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”).
What Can I Return And When?
You receive a faulty or defective product
You receive a product that is different from what you ordered
What Products Can NOT Be Returned?
Items that have been worn, washed or soiled
No refund, exchange or return on discount/sale items.
Conditions For Returning Products:
The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
Products must be in their original form and unsoiled
Brand packaging should be intact
Replacement of a product will be subject to availability of the product on the website at that time
Return, Exchange & Refund Guidelines:
There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products on discount/sale.
A return/exchange request should be raised via email quoting order number to email@example.com.
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
The email must be sent within 3 days of receipt of the product.
Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
If the goods are delivered to you in a damaged condition, please email us at firstname.lastname@example.org with a photograph of the damaged product, the invoice details and barcode on the package.
Refunds are processed one week after receiving the returned goods.